Onboarding is a crucial stage of your company’s relationship with a customer. In fact, it is so important that it’s many times a factor in customer churn when not done right.
Get feedback from the key stakeholders related to the onboarding process: your customers, former customers and the customer care team(s).
These survey examples will help you get all the information you need to understand what needs to be improved and what is already working well.
Ready to check if your Customer Ondoarding Programme is effective?